2004 SURVEY OF CORE DNA USERS
Actual Survey Results:
1. What is your UIUC appointment?
Response Percent
Response Total
Faculty
16.8%
18
Academic Professional
21.5%
23
Graduate Student
50.5
%
54
Other (please specify)
11.2%
12
Total Respondents
107
(skipped this question)
0
2. Which Core DNA sequencing service option do you use most often?
Response Percent
Response Total
Deluxe Option (Full Service)
13.1%
14
Economy Option
60.7
%
65
Budget Option (Ready to Load)
26.2%
28
Total Respondents
107
(skipped this question)
0
3. How often do you use our DNA sequencing services?
Response Percent
Response Total
Rarely
7.5%
8
Somewhat (a few samples some months)
58.9
%
63
Often (a dozen or more samples most months)
30.8%
33
A lot (40 or more samples every month)
2.8%
3
Total Respondents
107
(skipped this question)
0
4. How long have you been using our DNA sequencing service?
Response Percent
Response Total
Less than one year
34.6%
37
2 to 5 years
51.4
%
55
More than 5 years
14%
15
Total Respondents
107
(skipped this question)
0
5. Have you ever used another DNA sequencing facility?
Response Percent
Response Total
NO
69.2
%
74
If YES, (please specify)
30.8%
33
Total Respondents
107
(skipped this question)
0
6. Do you consider our pricing of Core DNA Sequencing as?
Response Percent
Response Total
High
12.1%
13
About right
72.9
%
78
Low
2.8%
3
No opinion
12.1%
13
Total Respondents
107
(skipped this question)
0
7. Regarding our DNA Sequencing Service:
Excellent
Good
Average
Poor
Response Total
Quality of sequencing data
42% (45)
41% (44)
14% (15)
3% (3)
107
Data turnaround time
36% (38)
47% (50)
14% (15)
4% (4)
107
Service option structure
43% (46)
48% (51)
9% (10)
0% (0)
107
Ease of sample submission
50% (53)
43% (46)
6% (6)
2% (2)
107
Total Respondents
107
(skipped this question)
0
8. In October 2003 we upgraded Core Sequencing by using the new ABI 3730XL capillary sequencer. Since this change the quality of our sequencing has:
Response Percent
Response Total
improved
46.7
%
50
stayed the same
11.2%
12
decreased
2.8%
3
no opinion
39.3%
42
Total Respondents
107
(skipped this question)
0
9. Enter any specific comments or suggestions on our sequencing service.
Total Respondents
42
(skipped this question)
65
10. Regarding our staff:
Excellent
Good
Average
Poor
Response Total
Overall quality of service
63% (67)
31% (33)
5% (5)
2% (2)
107
Troubleshooting assistance
46% (49)
44% (47)
8% (9)
2% (2)
107
Voicemail/email turnaround
45% (48)
44% (47)
9% (10)
2% (2)
107
Staff courtesy
71% (76)
25% (27)
4% (4)
0% (0)
107
Total Respondents
107
(skipped this question)
0
11. Enter any specific comments on your interaction(s) with our staff.
Total Respondents
105
(skipped this question)
2
12. The following questions are regarding your use of this web-based system
Excellent
Good
Average
Poor
Response Total
Ease of order submission
43% (43)
46% (46)
11% (11)
1% (1)
101
Ease of data retrieval
45% (45)
41% (41)
13% (13)
1% (1)
100
Organization/navigation
32% (32)
49% (49)
19% (19)
1% (1)
101
Search capability
21% (20)
55% (53)
22% (21)
3% (3)
97
Software availability
19% (19)
57% (56)
21% (21)
2% (2)
98
Total Respondents
101
(skipped this question)
6
13. Enter any specific comments on our website or dnaLIMS.
Total Respondents
29
(skipped this question)
78
14. If we offered a half-day workshop on sample preparation and sequence troubleshooting would you be interested in attending?
Response Percent
Response Total
Yes
32%
33
Maybe
47.6
%
49
No
20.4%
21
Total Respondents
103
(skipped this question)
4
